I have long championed Newton, previously CloudMagic, as the best email client for Android, and was seriously unhappy when it bit the dust. Then along came the Essential mobile phone and its developer, Andy Rubin, resurrected Newton and all was well with the world. Now Rubin has pulled the plug on Essential and Newton will no longer be developed.
I feel desperately said the Newton developers who have worked hard to develop a first-class product, only to be let down again over funding.
My annual subscription was due in early February and on January 26th I wrote to the company saying there had been no updates in the previous year and did they have a development timeline?
Later that day I received this reply.
“We are working on some new features at the moment like templated replies but we do not have any ETA at the moment. An update for the app has been submitted with various bug fixes and performance improvements which will be available soon. Rest assured, we are going to continue developing and supporting the app.”
So, on February 8 I renewed my annual subscription.
Then came the news re Essential’s demise.
On February 13 I wrote to Newton asking for confirmation of the closure and, if correct, requested a full refund. The following day I received a reply stating “We will let you know the future course of action in the coming days.”
After a few “coming days” I again asked for a refund and on the 18th received this comment “We are working with the respective App Stores to set up partial refunds. We will let you know the future course of action in the coming days.”
Now, I don’t think I am being unfair after having around one week’s worth of an annual subscription to expect a full refund. Maybe that will or will not happen but I did expect a more ethical response from a company who I had supported both through this blog and financially.
You can read Essential’s blog piece about the closure here.
So, the search started for a new email client and it looks as though I will be using Nine .
I did look at AquaMail but there is some confusion over its security, and BlueMail’s interface is a little clunky.
Please Note: I went into my Play order history and asked for a refund and it was granted immediately.