CRM Growth Hit 14% In 2013-Gartner

crm software

By Kevin Tea

Worldwide customer relationship management (CRM) software totaled $20.4 billion in 2013, up 13.7 percent from $18 billion in 2012, according to Gartner, Inc.

“High levels of end-user investment in digital marketing and customer experience initiatives were the primary growth drivers of the market in 2013,” said Joanne Correia, research vice president at Gartner. “CRM will be at the heart of digital initiatives in coming years. This is one technology area that will get funding because digital business is critical for companies to remain competitive.”

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Sync & Share Services Security “Bug” Exposed

security

By Kevin Tea

Users of online sync and share services such as Dropbox and Box may be leaving themselves open to security issues according to a rival company Intralinks.  Apparently the problem centres around the sharing function that generated a public link. As a precaution, Dropbox has disabled access to links that have been previously shared. It said it had also implemented a patch to prevent shared links from being exposed from now on.

The Dropbox blog states:

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How Green Is Cloud Computing Really?

green cloud computing By Ruth Barton

As people are becoming more environmentally aware they are increasingly trying to reduce their carbon footprint. While there are many ways to do this in the business world, organisations are increasingly turning to cloud computing. Experts in ISO 14001 certification and environmental management systems explore how eco-friendly cloud computing really is.

Thanks to developments in technology and connection speeds the internet is becoming highly accessible to more and more people. Internet users are increasingly capable of uploading and downloading files easier and faster than ever before.

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Boomerang-Gmail Management Made Simple

boomerang gmail logo

By Kevin Tea

If you are like me then you want to manage your email not the other way round and increasingly there are a number of excellent tools to assist with email management.  I recently discovered Mailbox for Android  which helps me prioritise my emails when away from base where I use Postbox to manage four email addresses including the inevitable Gmail account. Another GMail based tool that provides you with some extra clout in managing your inbox is Boomerang.

With Boomerang, you can write an email now and schedule it to be sent automatically at the time you decide. Just write the message as normal, then click the Send Later button. Use the calendar picker or our text box that understands language like “next Monday” to tell Boomerang when to send your message.

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